![]() "A world in which the Department of Transportation can deem an entire airline schedule quote 'unrealistic' is a world with fewer flights to smaller airports, in Texas and Montana, in Nevada and Arizona, and less flexibility and competition for airlines, and ultimately, higher prices. please contact the Southwest Vacations customer care center at 1-80. ![]() General Customer Service/Flight Reservations/Changes 1-800-I-FLY-SWA or 1-80. General Customer Service/Flight Reservations/Changes 1-800-I-FLY-SWA or 1-80. The air portion of your package will be provided as an air credit with Southwest Airlines or a refund in the form of the original payment depending on the fare class booked with Southwest Airlines. Southwest Airlines Contact Info: Phone Numbers. "The Department of Transportation now plans to investigate the sensibility of the entire schedule, armchair quarterbacking the scheduling and operations of an entire industry. Southwest Airlines Contact Info: Phone Numbers. "What I hope to hear today are the specific concrete steps taken by Southwest management to ensure that a similar operations meltdown never happens again." The airline is working hard to win back travelers trust," Cruz said. Meet mother and daughter duo Cyndi and Alex. "The airline has already paid out hundreds of millions of dollars in refunds, free future flights and reimbursements for stranded travelers out of pocket expenses. Our commitment to our Customers is seen throughout the Southwest travel experience, from our no change fees 1, bags fly free 2, and flight credits don’t expire 3 policies to the range of benefits available through our Rapid Rewards ® program. Ted Cruz, R-Texas, called it an "epic screw-up" by Southwest but admonished the Department of Transportation for opening an investigation last month, arguing that government regulation here would be an overreach. MORE: Southwest Airlines holiday meltdown will cost company up to $825 million
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